Full Job Description
A host or hostess is the first person guests see when they enter the restaurant. Their main responsibility is to greet guests and show them to their seats. However, there is much more they do to help the restaurant function efficiently. At Grillers Puerto Rico, a hostess is also responsible for handling phone calls and customer questions, properly taking down reservations, and assisting various staff when necessary, which includes, but is not limited to, helping run food and/or drinks, helping bus tables, etc.
Food & Beverage Hosts and Hostesses are responsible for greeting guests upon arrival, seating Guests in the dining room, creating and managing reservations within a computer system, maintaining a seating chart, and resolving Guest situations. Additional responsibilities include bussing tables, running food, folding napkins, light cleaning, and assisting servers as needed.
Food & Beverage Hosts and Hostesses also greet and direct Guests arriving for banquets, conventions, and group functions.
Food & Beverage Hosts and Hostesses may also be placed in one of our many Private Dining locations, taking food and beverage orders over the phone. In-Room Dining Food & Beverage Hosts and Hostesses are responsible for answering every telephone call promptly, ensure a warm and welcoming telephone voice presenting a positive and professional image, Enter sales into a Point of Sale system, be able to multi-task and quote wait times, resolve Guest situations, walk the restaurant and buss dirty trays from tables and bar, delivering small items to guest per their request. They must be receptive to other types of food and beverage responsibilities as needed, including but not limited to, handling all types of food and beverage, including alcohol.
Food & Beverage Hosts and Hostesses may work indoors and outdoors and must be comfortable speaking in front of large groups.
Basic Qualifications :
- You must be at least 18 years of age to be considered for this role.
- Prolonged standing for two to three hours at a time and heavy lifting may be required.
- Bilingual preferred.
- Previous cash handling experience preferred.
- Previous restaurant experience preferred.
- Previous experience speaking in front of large groups.